Shipping, Returns & Payments
Crafting:
Here at Patina, we are inspired by our Wabi-Sabi philosophy and its guiding principles. In line with it’s an inherent value system, we aim to create, present and sell only the best, through our committed team of craftsmen and vendors. We trust it reflects in-out ‘offerings’ here, and you as our valued patrons and customers, buy and receive it in this same spirit. Thank you for your support.
​
Delivery:
At Patina, we take great care in delivering products to you, partnering only with reputed national courier services. Since each craftsman/artisan's process is unique, shipping times may vary, though we aim for a 7/10 business day delivery window, if not earlier. Our courier partners will be able to deliver the shipment to you between Monday through Saturday 9 am to 7 pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control, including unexpected delays from our transporters due to inclement weather conditions and social strikes. Thank you for your understanding.
​
Payment:
Patina, is set up to accept online orders, currently only through credit card payments issued by banks and institutions that are part of the Visa MasterCard Network, requiring 16 digit card number and 3 digit CVV number, and transaction will reflect in your bank statement. As a start-up and for ease of operation, we currently do not entertain returns, and work based on a, ‘No return No refund’ policy. Thank you for your cooperation.